Conflict Tips from the Ombuds
51²è¹Ýapp College Resources
Emergency Contacts
Confidential Resources
- Student Health and Wellness
- Center for Religion, Spirituality and Social Justice
- Office of the Ombuds
General Conflict Management
Employment Resources
- - Employee Assistance Program, an employer provided benefit.
- Family Educational Rights and Privacy Act (FERPA) - Policies regarding privacy of student records
- - Federal discrimination laws and related information
- - By Judy Ringer
Conflict Management Workshops
*Workshops run 30 - 90 minutes in length.
*All workshops are adaptable
1. Conflict Management 101
- Definition and Characteristics of Conflict
- Principles of Conflict Resolution
- Transforming Conflict
2. Crucial Conversations (16 hours. Adaptable workshop)
- Moving from debate to dialogue
- Effective Communication
- Joint Problem Solving
- Resolving Individual and Group Disagreements
3. Preventing Conflict
- Conflict Management Styles
- Developing Competencies for Constructive Engagement
- Developing Strategies for Managing Anticipated Disputes
- Respect and Civility in the Workplace
- Abrasive Behavior in the Workplace
- Giving and Receiving Feed Back
- Managing Self and Others
4. Email and Conflict
- Email and Conflict Escalation
- Email Etiquette
- Email and Work-Life Balance
- Email and Confidentiality
5. Emotional Intelligence
- Elements of Emotional Intelligence
- Self Assessment Survey
- Application of Emotional Intelligence to Conflict management
6. Meeting Facilitation
- Preparation
- Breaking Roberts’s Rules
- Combining Utility with Productivity
- Creating Mutual Purpose
7. Getting To Yes
- Separate the People from the Problem
- Focus on Interests, Not Positions
- Invent Options for Mutual Gain
- Insist on Using Objective Criteria
8. Thanks for the Feedback – A workshop based on the work of Sheila Heen and Douglas Stone
Contact the Ombuds Office
641-269-9399
Ukabiala@grinnell.edu
On Our Bookshelf
| Title | Author | Publisher /Date |
|---|---|---|
| Getting to Yes | Roger Fisher and William Ury | Houghton Mifflin Company, 1981 |
| The Power of a Positive No | William Ury | Bantam, 2007 |
| Difficult Conversations | Patterson, Grenny, McMillan, & Switzler | Penguin Books, 1999 |
| Crucial Conversations | Patterson, Grenny, McMillan, & Switzler | McGraw Hill, 2012 |
| Crucial Confrontations | Patterson, Grenny, McMillan, & Switzler | McGraw Hill, 2005 |
| Dealing With People You Can’t Stand | Brinkman & Kirschner | McGraw Hill, 2005 |
| Working With You Is Killing Me | Crowley & Elster | Business Plus, 2009 |
| The Logic of Failure | Dietrich Dorner | Metropolitan Books, 1996 |
| Beyond Reason | Fisher & Shapiro | Penguin Books, 2005 |
| The Five Dysfunctions of a Team | Patrick Lencioni | Jossey-Bass Books ,2002 |
| Dialogue for Difficult Subjects | Schirch & Campt | Good Books, 2007 |
| Robert’s Rules of Order | Revised by Darwin Patnode | Barbour Publishing |
| Breaking Robert’s Rules: The New Way to Run Your Meeting | Lawrence Susskind and Jeffery Cruikshank | Oxford University Press, 2006 |
| The Courageous Follower | Ira Chaleff | Berett-Koehler Publishers, 2009 |
| Thinking Fast and Slow | Daniel Kahneman | Farrar, Straus & Giroux, 2011 |
| The No-Asshole Rule | Robert L. Sutton | Business Plus, 2007 |
| The Asshole Survival Guide | Robert L. Sutton | Houghton Mifflin Harcourt, 2017 |
| Taming the Abrasive Manager | Laura Crawshaw | Jossey- Bass, 2007 |
| Boundaries: Where You End and I Begin | Anne Katherine | Hazelden, 1994 |
| Blink: The Power of Thinking Without Thinking | Malcolm Blackwell | Back Bay Books, 2005 |
| Where To Draw The Line: How To Set Healthy Boundaries Every Day | Anne Katherine | Simon & Schuster, 2000 |
| The Dance of Connection | Harriet Lerner | Harper Collins, 2001 |
| Giving Voice To Values: How To Speak Your Mind When You Know What’s Right | Mary Gentile | Yale University Press, 2010 |
| How to Talk About Hot Topics on Campus | Nash, Bradley & Chickering | Jossey-Bass, 2008 |
| Appreciative Inquiry in Higher Education | Cockell & McArthur Blair | Jossey-Bass, 2012 |
| Dare To Lead | Brene Brown | Random House, 2018 |
| Humble Inquiry | Edgar Schein | BK Publishers 2013 |
| The Speed of Trust | Stephen Covey | Free Press, 2008 |
| Thanks for The Feedback | Penguin Books | Penguin Books, 2014 |
| Nonviolent Communication | Marshall B. Rosenberg | Puddle Dancer Press, 2015 |
| You’re Not As Crazy As I Thought (But You Are Still Wrong) | Neisser & Hess | Potomac Books, 2012 |
| Change Your Questions Change Your Life | Marilee Adams | BK Publishers, 2015 |
| Dignity | Donna Hicks | Yale University Press, 2011 |
| Leading with Dignity | Donna Hicks | Yale University Press, 2018 |
| BIFF - Brief, Informative, Friendly, Firm | Bill Eddy | Unhooked Books, 2020 |
| The Art of Gathering | Priya Parker | Riverhead Books, 2018 |
| Smart Leaders, Smarter Teams | Roger Schwarz | Jossey-Bass, 2013 |
| Complaint! | Sarah Ahmed | Duke University Press, 2021 |
| The Fearless Organization | Amy Edmonson | Wiley, 2019 |
| The Empowered University | Freeman Hrabowski III | John Hopkins University Press, 2021 |
| The Art of Holding Space | Heather Plett | Page Two Books, 2020 |
| Nice Racism | Robin Di Angelo | Beacon Press, 2021 |
| Conflict is not Abuse: Overstating harm, Community Responsibility & the Duty of Repair | Sara Schulman | Arsenal Pulp Press, 2021 |
| Colorizing Restorative Justice | Valandra and Hoksila | Living Justice Press |
| Community The Structure of Belonging | Peter Block | BK Publishers, 2018 |
| So You Want To Talk About Race | Ijeoma Oluo | Seal Press, 2018 |
| Subtle Acts of Exclusion: How to Understand, Identify, and Stop Microaggressions | Jana and Baran | BK Publishers, 2020 |
| Mastering Civility: A Manifesto for the Workplace | Christine Porath | Grand Central Publishing |
| Mediating High Conflict Disputes | Eddy and Lomax | Unhooked Books, 2021 |
| Radical Hope A Teaching Manifesto | Kevin M. Gannon West | Virginia University Press, 2020 |
| The Coaching Habit | Michael B. Stanier | Book of Creations Press, 2016 |
| The Tyranny of Merit | Michael J. Sandel | Farra, Straus and Giroux, 2020 |
| Influencer: The New Science of Leading Change | Patterson, Grenny, McMillan, and Switzler | McGraw Hill, 2013 |
| White Fragility | Robin DiAngelo | Beacon Press, 2018 |
| The Thin Book of Trust: An Essential primer for Building Trust at Work | Charles Feltman | Thin Book Publishing, 2021 |
Little Book Series
- The Little Book of Circle Process, Kay Pranis
- The Little Book of Restorative Justice, Howard Zehr
- The Little Book of Restorative Justice for Colleges and Universities, David Karp
- The Little Book of Dialogue for Difficult Subjects, Schirch & Campt
- The Little Book of Conflict Transformation, John Paul Lederach
- The Little Book of Race and Restorative Justice, Fania Davis
- The Little Book of Racial Healing, DeWolf & Geddes